Refund Policy
Our refund policy aims to ensure that you are satisfied with your purchase. If for any reason you are not happy with the quality of our product, please contact us at contact@chai24x7.com with your order number and photos of the unsatisfactory product(s) along with the reasons for your dissatisfaction. Our team will investigate the issue and provide you with a solution. Please note that we do not accept returns of products, but if there is a verified quality concern, we will offer you a fresh pack of tea.
Regarding order cancellations, since our products fall under the Food and Beverage category, we regret to inform you that we cannot accept cancellations once your order has been confirmed. We apologize for any inconvenience this may cause and hope for your understanding.
Shipping & Delivery
At chai24x7.com, we are committed to providing the best possible delivery experience for our customers. To achieve this, we have partnered with top-notch fulfillment partners who boast of a dedicated team of delivery personnel and a fleet of vehicles that operate across the city.
Our aim is to deliver the freshest tea to your doorstep, which is why we endeavor to ship your order within 72 hours of confirmation. We understand that timely delivery is crucial to your satisfaction, which is why we work with some of the best courier services in the country to ensure that your order is delivered to you in a safe and secure way.
To cover the cost of this exceptional service, we charge a small shipping fee to our buyers. The exact shipping fee will be added to your cart value before you make the payment. We assure you that this fee is nominal and helps us provide the best possible delivery experience to you.
In case of any concerns or issues with your delivery, please feel free to reach out to our customer care team, who will be happy to assist you.
Privacy Policy
At Chai24x7.com, we are committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, and disclose information about you when you use our website, www.chai24x7.com (the “Website”).
Information We Collect
We collect information that you provide to us when you register for an account, place an order, or otherwise interact with our Website. This information may include your name, email address, phone number, billing and shipping addresses, and payment information. We may also collect information about your device, such as your IP address and browser type.
In addition, we may collect information automatically when you use our Website, such as through cookies and other tracking technologies. This information may include your browsing history, search history, and the pages you visit on our Website.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our Website and services, including to process and fulfill your orders, to communicate with you about your orders and our products and services, and to personalize your experience on our Website. We may also use your information for marketing purposes, such as to send you promotional emails or newsletters, but only if you have opted in to receive such communications.
We may share your information with third-party service providers who help us operate our Website and provide our services, such as payment processors and shipping providers. We may also share your information with our affiliates and business partners for marketing purposes, but only if you have given us permission to do so.
Finally, we may disclose your information if required by law or if we believe that such disclosure is necessary to protect our rights or the safety of our users.
Your Choices
You may choose not to provide certain information to us, but this may limit your ability to use certain features of our Website or to make purchases from us. You may also opt out of receiving promotional emails or newsletters from us at any time by following the instructions in the email.
Security
We take reasonable measures to protect the information we collect from unauthorized access, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.
Changes to this Policy
We may update this Privacy Policy from time to time. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or by posting a notice on our Website prior to the change becoming effective. Your continued use of our Website after any such change constitutes your acceptance of the updated policy.
Contact Us
If you have any questions or concerns about our Privacy Policy or our practices, please contact us at contact@chai24x7.com.